![]() We will also deduct the cost of the original postage if goods are returned not required, a full refund of the original postage will be refunded along with the the cost of the goods if the items are proven to be faulty or not fit for sale. However, your cost of returning the Products will not be refunded. The full price of the Products will be refunded to you, in full (subject to any deduction we are entitled to make due to your use of or damage to the Products), including the cost of standard delivery. If you cancel a Contract within the 14-day cooling-off period (see above), the refund due to you will be processed as soon as possible and, in any case, within 14 days after the day on which the Products are received back or, if earlier, the day on which you provide evidence that you have returned the Products to the returns address (see above). Refunds policy (Products purchased directly from our website, also includes click n collect) Unfortunately, Products cannot be returned to any store. You will be responsible for the cost and risk of returning the Products. Please save your proof of posting/despatch and tracking information until your refund has been processed. You are advised to take out enough postal/carriage insurance to cover the value of the contents. Sashes & Tashes, 1 Spibey Lane, Rothwell, Leeds, LS26 0NW To return the Products, you should package the parcel securely (making sure you include a note of your name and address (enclosing any returns slip, if you have been provided with one) inside the parcel) and then return it, either by courier or by recorded delivery mail or other form of certified mail, to the following address: You will not have any right to cancel a Contract for the supply of any Products that have been personalised or made to your own bespoke specifications (if such options are offered), unless such Products were damaged or faulty when delivered to you or have been incorrectly delivered. This may mean you receive no refund at all. If you fail to comply with this obligation and you return the Products, not in the same condition in which you receive them (for example, they are returned stained, marked, torn or showing other signs of having been worn (and not merely tried on) or otherwise used), then the cost of any such deterioration, up to the full purchase price of the Product, may be deducted from any refund to which you are otherwise entitled. You have a legal obligation to take reasonable care of the Products whilst in your possession. Except, Underwear, Tights/Stockings, Wigs and Contact Lenses. This does not affect your right to take reasonable steps to examine the Products, including taking them out of the packaging and trying on any item of clothing. You must also return the Products within 14 days after the day of cancelling, in the same condition in which you receive them, together will all the original packaging, labels and tags. If you cancel, you will receive a full refund of the price paid for the Products in accordance with the refunds policy (see below). Please see paragraph 3.1 Exchange policy (For products purchased directly from our physical store in Rothwell).Įxcept in relation to certain Products set out below, you may cancel a Contract at any time before your order is delivered and up to 28 days afterwards, beginning on the day after your order (in its entirety) is delivered to you or, if you opt (where available) to collect it from one of the collection points offered by our courier and that collection point is managed by a third party other than the courier (for example, a local convenience store), the day after it is delivered to that third party. ![]() Royal Mail 2nd Class (Dispatched Within 3 Days) You will be supplied with your own tracking number which you will receive via email or you can track your order from your account. We aim to get your items to you within 5 working days, sometimes delays may occur at busy periods. All orders are a sent via Royal Mail 2nd class “Signed For” delivery. ![]() ![]() We aim to dispatch all orders within 2 working days. We don’t guarantee delivery times, but we do our best to provide accurate estimates.ĭue to limited shop operating hours, there may be a delay in posting out orders, we aim to get your item(s) to you within 5 working days ( excludes Saturdays & Sundays), for more clarification, please contact us here.Īll orders will be processed after payment has been received. Contact Us.ĭelivery is the charge for internet order processing, item selection, packaging, transport, and handling. Here are our delivery and returns policies to help make sure we meet your expectations. We hope you love shopping with Sashes & Tashes. ![]()
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